IT Contract Governance · MENA & EMEA

Stop running IT vendor contracts in Excel

GovClara answers three questions for every IT contract you manage:

What the contract said.  ·  What you got.  ·  What's owed back.

14-day Professional trial · No credit card · Cancel anytime · Bill in your local currency

app.govclara.com/dashboard
12
Active Vendors
48
SLAs Tracked
3
Breaches This Month
QAR 85K
Penalties Owed

CyberGuard Arabia

Warning
68

Microsoft Gulf

Healthy
94

HelpDesk Pro GCC

At Risk
51

What GovClara replaces

Excel SLA trackersOutlook remindersMonthly PowerPoint prep"What did the contract say?" Slack threads6-month-late renewal surprises

Used by IT teams across MENA & Europe

HospitalsUniversitiesBanksGovernmentTelecomsRetail Chains
QatarUAESaudi ArabiaJordanEgyptMoroccoTunisiaKuwaitUKGermany

Everything your IT governance team needs

Opinionated software for tracking IT vendor performance against the contracts you already signed — managed services, software delivery, hardware procurement, or implementation projects.

Live SLA Scorecards

Every KPI tracked against contract targets in real time. Breaches are flagged automatically — no manual checking.

Penalty Calculator

Contractual penalty credits calculated instantly when vendors miss SLAs. Never leave money on the table again.

AI Contract Upload

Upload the signed PDF — AI reads the contract and extracts SLA clauses, targets, and penalty terms in seconds. English & Arabic.

AI Assistant

Ask your data in plain English. "Which vendors are trending worse?" or "What should I escalate to the CIO?"

One-click PDF Reports

Board-ready governance reports generated in seconds — with your logo, in Arabic or English, in your local currency.

Email → Incident

Forward any vendor email to your GovClara address. It becomes a tracked incident automatically.

Bill & report in your local currency — QAR, AED, SAR, JOD, EGP, USD, EUR, GBP & moreBilingual reports — English & Arabic

Know exactly where every vendor stands

Every SLA target — uptime, response time, resolution rate — scored automatically each month. Breaches are flagged the moment a KPI drops below target.

  • Automatic breach detection against contractual targets
  • Penalty credits calculated instantly — no spreadsheet math
  • Trend arrows show if performance is getting better or worse
app.govclara.com/dashboard/sla

SLA Performance — June 2025

3 breaches

CyberGuard Arabia

Uptime 99.1% / 99.5% target

At Risk68

Microsoft Gulf

Response 2.1h / 4h target

Healthy94

HelpDesk Pro GCC

Resolution 82% / 90% target

Warning73
Penalty credits owed this month$12,800
AI Contract Upload

Contract_Cisco_MSC_2025.pdf

2.4 MB · Uploaded

AI extraction complete — 4 SLA clauses found

Uptime SLA99.5%
Incident response4 hours (P1)
Resolution time8h (P1) · 24h (P2)
Penalty rate2% per 0.1% breach
Save SLAs to Contract →

Upload the PDF. AI does the rest.

Drop in the signed contract PDF. GovClara reads the document and pulls out every SLA clause, performance target, and penalty term — in seconds. English and Arabic contracts both supported.

  • No manual data entry — AI reads the contract for you
  • Works on Arabic contracts too — bilingual extraction
  • Extracted SLAs go straight into your scorecard

Board-ready reports in one click

Select a contract and a period. GovClara generates a full governance PDF — SLA scores, incidents, penalty summary, and action items. In Arabic or English, in your local currency.

  • Your logo, your currency, your language
  • Covers SLA performance, incidents, and penalties on one page
  • Download history keeps every report — audit-ready forever
Vendor Governance Report

IT Vendor Governance Report

CyberGuard Arabia · June 2025

68

Overall Score

3

SLA Breaches

SAR 67K

Penalty Due

KPI Performance

Uptime99.1%/ 99.5%Breach
Response time3.8h/ 4hPass
Resolution (P1)9.2h/ 8hBreach
Generated by GovClaraEnglish · SAR

10 minutes to a working dashboard

No implementation project. No consultant. No 6-week onboarding. Just sign up and start.

01

Add your vendors & IT contracts

Register your contracts in minutes — managed services, software delivery, hardware procurement, or implementation projects. Link vendors, define SLAs, enter contract values.

02

Log monthly performance

Enter actual figures each month. GovClara calculates scores, penalty credits, and performance trends automatically.

03

Act on the insights

Get AI-generated escalation recommendations, generate PDF reports for the board, and track action items to closure.

Built for teams like yours

Qatar

Managed services at a tertiary hospital

UAE

ERP rollout for a retail bank

Jordan

Hardware procurement for a university

Saudi Arabia

Software delivery for a telecom

Egypt

Helpdesk outsourcing for a government entity

Morocco

Infrastructure support for a logistics group

What IT leaders are saying

We used to track SLA breaches in Excel. With GovClara we caught QAR 180,000 in unclaimed penalties in the first quarter.

IT Director

Tertiary Hospital, Qatar

The AI assistant saves me two hours every month preparing for vendor review meetings. It just tells me what to escalate.

IT Manager

Government Entity, UAE

10 minutes to a working dashboard. We had our top three vendors scored and our first report generated on day one.

CIO

University, Saudi Arabia

Simple, transparent pricing

All plans include a 14-day Professional trial. No credit card required.

Starter

$99/month

For teams managing a few contracts

  • Up to 3 vendors
  • 1 admin user
  • SLA tracking & scoring
  • Incident register
  • Contract health alerts
Start free trial
Most popular

Professional

$199/month

For active IT governance teams

  • Up to 10 vendors
  • 5 users
  • Everything in Starter
  • AI assistant
  • Branded PDF reports
  • Penalty calculator
Start free trial

Enterprise

$399/month

For large organisations & resellers

  • Unlimited vendors & users
  • Everything in Professional
  • White-label PDF reports
  • Arabic UI (RTL)
  • Priority support
  • Custom onboarding
Contact us

Ready to take control of your IT vendor contracts?

Join IT teams across Qatar, UAE, Saudi Arabia, Jordan, Egypt, and beyond who use GovClara to govern their IT vendors — from $99 / month.

Start your free 14-day trial

No credit card required · Multi-currency · English & Arabic · Cancel anytime